How we handle your information

Last updated: 12 November 2026

MarketiX Tech ("MarketiX", "we", "us") runs a marketplace on WhatsApp where market vendors sell foodstuff, buyers place orders, and affiliates earn by sharing shop links. This policy explains what personal information we collect, why we collect it, who we share it with and the choices you have.

By using MarketiX on WhatsApp or this website, you agree to the practices described here.

1. Information we collect

From everyone who messages us on WhatsApp

Your WhatsApp phone number and profile name.
The messages you send us and the answers you give in our WhatsApp order forms (WhatsApp Flows).

From buyers

The items you order, the shop you order from, and the order total.
Your delivery address and any delivery instructions you give.
The payment option you choose (mobile money or pay on delivery). For mobile money payments we receive the paying number and a transaction reference. We never see or store your mobile money PIN.

From vendors

Your name, shop name, market location and contact number.
The products, photos and prices you list.
The orders your shop receives, and the mobile money details we need to pay you.

From affiliates

Your name and contact number.
The shop links issued to you, the purchases made through them and the commission you have earned.
The mobile money details we need to pay your commission.

From visitors to this website

This website does not set its own cookies and does not run analytics or advertising trackers.
The contact form does not send anything to us directly. It opens WhatsApp with your message ready, and we only receive it if you press send there.
Fonts and icons are loaded from Google Fonts and cdnjs. Like any website request, those providers receive your IP address when your browser fetches the files.

2. How we use your information

To set up and run vendor shops.
To take, confirm and deliver orders, and to collect and pass on payments.
To record which affiliate link led to a purchase and to pay the commission earned.
To answer questions and resolve problems with an order.
To prevent fraud and misuse of the marketplace.
To keep the records we are required to keep by law.

We do not sell your personal information, and we do not use it to send you marketing messages unless you have agreed to receive them.

3. Who we share it with

Vendors. When you place an order, the vendor receives what they need to prepare it: the items, your name and your contact number.
Delivery. Whoever delivers your order receives your name, contact number and delivery address.
Payment providers. Mobile money payments are processed by the mobile money operator and our payment partners, who handle your payment under their own terms.
WhatsApp. Our marketplace runs on the WhatsApp Business Platform, provided by Meta. Your messages to us pass through WhatsApp and are subject to WhatsApp's own privacy policy.
Affiliates. An affiliate can see that a purchase was made through their link and the commission they earned. We do not give affiliates a buyer's name, number or address.
Authorities. We may disclose information when the law requires us to.

4. How long we keep it

We keep personal information for as long as you use MarketiX and for as long afterwards as we need it to resolve disputes, pay what is owed and meet our legal and accounting obligations. When we no longer need it, we delete it or make it anonymous.

5. How we protect it

We limit access to personal information to the people who need it to run the marketplace, and we take reasonable technical and organisational steps to protect it from loss, misuse and unauthorised access. No system is completely secure, so we cannot guarantee absolute security.

6. Your rights

Under Ghana's Data Protection Act, 2012 (Act 843), you can ask us to:

tell you what personal information we hold about you and give you a copy;
correct information that is wrong or out of date;
delete your information, where we have no lawful reason to keep it;
stop using your information for a particular purpose, including marketing.

To make a request, contact us using the details below. If you are not satisfied with our response, you can complain to the Data Protection Commission of Ghana.

7. Children

MarketiX is not intended for children under 18. We do not knowingly collect personal information from children.

8. Changes to this policy

We may update this policy as the marketplace changes. The date at the top of this page shows when it was last updated. If we make a significant change, we will let you know on WhatsApp or on this website.

9. Contact us

If you have a question about this policy or about your information:

WhatsApp or phone: +233 59 840 2862
Email: quacinyadi@yahoo.com